terça-feira, 17 de março de 2009

ITM e-Knowledge - Knowledge management software




ITM e-Knowledge - Knowledge management software

ITM e-Knowledge - what is it used for?

  • You wish to implement, either for internal purposes or for your customers and partners, a service providing access to specialist knowledge, and you want to promote an emphasis on internal knowledge.
  • Your domain is comprehensive, the subjects numerous and interlinked, and the domain evolving.
  • You wish to organise information units so they are easy to update
  • You want to enable a knowledge base to be constructed for users, but also to offer added-value information access services
  • You wish to manage a documentation resource centre based on a description of your specialism or an area of activity

ITM e-Knowledge: examples of use

  • plublisher: legal database giving access to laws, statutes and case law and their relationships
  • regulation organization: automated service for the creation of statutory instruments using a knowledge base of products and regulations
  • governmental organisation: resource centre describing all the resources managed, projects, actions, players, associated content
  • research centre: publication of scientific studies in a knowledge portal - access by researcher, domain, actions, etc.
  • industry: portal for capitalisation of knowledge on change process actions
  • media: portal giving access to press articles centred on a knowledge base of economic players and their relationships


ITM e-Knowledge is a knowledge representation management application based on Semantic Web technology (Web 3.0) and ontologies. With a complete modelling capability according to the area of activity, the solution enables all types of subjects to be described and organised into classes, and all types of relationships between subjects to be managed, ensuring rapid deployment of an operational solution that is perfectly suited to the specialist domain.

Designed for the web and for SOA (service-oriented architecture), the solution enables advanced information access and processing services to be offered to users, and also the construction of automated services using web services.

Collaborative capitalisation and sharing of the knowledge base revolves around user authentication mechanisms, collaborative updates within the work spaces, alerts according to events, etc.

ITM e-Knowledge: Functionalities

  • Management of all types of subject classes with all their descriptive attributes (products, offers, people, organisations, projects, events, etc.)
  • Management of all types of relationships between subjects (is part of, is located in, works for, is a subsidiary of, interacts with, is a partner of, participates in the project, is a supplier of..., places a mechanical constraint on...)
  • Management of specialist reference material and lexicons
  • Multilingual management including Arabic, Chinese, Korean, etc.
  • Indexing internal or external multimedia content
  • Web interfaces for collaborative updating and management of data
  • Traceability of database modifications, management of validation workflow
  • Alert mechanism with parameter settings covering all events modifying the database objects: modifying a characteristic, deleting, changing a relationship, etc.
  • Automatic check on the validity of information in the database according to the constraint rules
  • Checking the value of attributes using lexicons, reference material, thesauri, taxonomies (see ITM T3)
  • Automated reasoning: ITM e-Knowledge has an optional automated reasoning module using the data in the database and a reasoning and inference rules editor
  • Normalised, open environment: XML, RDF, SKOS, OWL, Java, API, Web Services
  • Web solution for searching and navigation in the knowledge base via a semantic portal (see Semantic Portal)

Modular architecture

Knowledge management solutions based on ITM e-Knowledge have a modular architecture to allow autonomous modification of components

Modules dedicated to end users

  • Module allowing users to access the knowledge base via a semantic portal (see Semantic Portal)
  • Module for reporting on the content of the knowledge base
  • Knowledge acquisition module enabling knowledge files to be created and updated, and multimedia content to be attached to them

Knowledge base back office management modules

  • Knowledge base modelling
  • Knowledge base administration and auditing
  • Management of work spaces and user authorisations
  • Modules enabling dialogue with other applications and services
  • Importing and exporting of data from the knowledge base in open and reusable formats
  • Services for access to the knowledge base by other applications: API and Web Services
  • Services for communicating with specialist external services: text mining, map, translation, etc.

This modular architecture allows, among other things, a high level of demand to be retained regarding formalism in the organisation of knowledge, while constructing intuitive and ergonomic user interfaces.

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